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Refund, Return & Cancellation Policy

Not in love with it? Raise a return request within 72 hours of delivery.

What can be returned

  • A return request raised within 72 hours of delivery. The suit must be unworn, unwashed and unaltered, with all tags attached.
  • Please return it in its original packaging, with anything that came with it (dupatta, inner, tassels, pouch).
  • Need a different size? Message us — we’ll exchange it if your size is in stock.
  • Return charge: for a change-of-mind return, ₹99 is taken off the refund to cover the return pickup. Damaged, defective or wrong items are always free to return.

Damaged, defective or wrong item?

We're sorry! Please tell us within 72 hours of delivery with photos (an unboxing video helps a lot). We'll send a replacement or a full refund.

How to return

  1. Message us on WhatsApp +91 98739 33091 or write to support@kayakriti.com with your order number (for example KK-7K2Q9M) and the reason.
  2. We'll confirm your return and share how to send the suit back to us.
  3. Pack it securely in its original packaging.

Refunds

  • We check the suit when it reaches us, usually within 2 business days.
  • Online payments: refunded to the original payment method (the same UPI, card or bank account).
  • Refunds are processed within 5–7 business days of approval. Your bank may take a few more days to show it.

Cancellation

  • You can cancel your order any time before it is dispatched. Message us on WhatsApp or email with your order number.
  • If you paid online, the full amount is refunded to your original payment method within 5–7 working days.
  • Once an order has been dispatched it can't be cancelled, but you can raise a return request within 72 hours of delivery (see above).
  • If an online payment fails or you leave the payment page, no money is taken and the order is cancelled automatically after 30 minutes. If money was deducted for a failed payment, it is returned automatically by your bank or by PhonePe, usually within 5–7 working days.
  • We may cancel an order if a product becomes unavailable or the order looks fraudulent. Any amount paid is refunded in full.

Last updated: 30 September 2026